Depending on the set-up of your internal marketing teams, the answer can take many forms and, if you’re like most marketers, the answer could include some of the following:
* Strategy planning and development
* Research
* Brand and campaign development
* Promotions
* Advertising production across multiple media
* Testing and measurement
* Media planning and buying.
Even Wikipedia defines the role of the ad agency in very familiar terms – “a service business dedicated to creating, planning and handling advertising for its clients…”
The reality is, the world’s changed and marketers have to rethink why they hire ad agencies and the roles they want them to play in their businesses. Only then are marketers really able to define the success metrics that matter and partner with the right agencies that make the most sense for their individual needs.
In many cases the role of an agency evolves organically, rather than being planned and managed which can lead to stress and frustration on both sides. So if that’s got you thinking, here are ten questions to consider to help define the role of your agencies more clearly
1. Does the agency have a clear understanding of your objectives?
2. Do your internal teams have a clear understanding of the agency’s mandate?
3. Has the role of the agency evolved since you hired them as a result of new marketing channels?
4. Have your marketing requirements changed or evolved significantly since you hired your agencies?
5. If you have multiple agencies – are boundaries and responsibilities clearly defined?
6. Are your agencies collaborating or are they working in silos?
7. Are you frustrated that your agencies aren’t addressing some aspects of your business requirements?
8. Are there challenges or unwelcome surprises around time spent and costs incurred?
9. Are any of your incumbent agency contracts operating on the same contract that was negotiated more than five years ago?
10. Have your agency or internal marketing teams changed significantly in the last few years?
Clearly defining the role of ad agency at the outset of the relationship, and at regular intervals during its term, can save you and your team time, money. Many of the issues you have faced with your incumbent agencies in recent years could likely be solved if you had a clear up to date definition of what their role really was. Benefits of clear definition include:
* Alignment of objectives
* Clear definition of success metrics
* Defined roles and expectations of both marketer and agency
* Defined roles amongst multiple agencies
* Improved collaboration between agencies